Customer Care

If you don't find an answer to your question here please feel free to ask by using our online form contact us and one of our support staff will be happy to answer your questions. You can also email us at info@n2itivedesigns.com

Can I cancel or change my order?
Because of our fast turnaround we process jobs as soon as we get them. If you need to cancel a job that has already been submitted, you must speak directly to your customer service representative, you may not email or leave a voice mail for canceling an order. If the job has not been plated and scheduled for production we will be happy to cancel your order. If plates have been made or your job is in ?Printing? status you will be responsible for full payment.
We recommend that you take special care with checking your job to make sure it's correct, before placing your order. Or, if you are using our design services, we recommend requesting a proof.

What is your return policy?
Once a job has been delivered or shipped the sale is final. The lone exception to the rule is if there was a manufacturing defect. A customer has 48 hours to let us know of any manufacturing defect. Otherwise the sale is considered final. Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However N2itive Designs.com will not be responsible for design flaws on jobs not designed by Our Design Team. Including but not limited to, typos, resolution issues or not enough bleed for cutting. N2itive Designs reserves the right to decide what is and what is not a manufacturing defect.

What if my order is damaged in shipping?
Once a package has been shipped N2itive Designs will not be responsible for late or damaged arriving packages. N2itive Designs will be sure to insure your packages in the case that a claim would need to be filed. If you have further questions about shipping, please contact N2itive Design's customer service department.

What if I am not satisfied with my order?
Please send us 100 to 200 samples of your print job so we can find out what went wrong with your job. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However N2itive Designs will not be responsible for design flaws on jobs not designed by our Design Team. Including but not limited to, typos, resolution issues or not enough bleed for cutting. N2itive Designs has the right to decide what is and what is not a manufacturing defect.